INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Don’t you ship to my country?

We are happy to say we ship worldwide! But if your country is not listed and you are interested in purchasing backdrops, send us an email to info@ninebacks.com for a shipping quote. We are more than happy to help you!

Do you deliver worldwide?

Yes we do. We use only Express shipping so inside of Europe, you will get your backdrops in 2-4 days, outside of EU in 4-8 days. If you buy more than 3 backdrops (or more than 100 EUR) shipping is free!

Can I return a backdrop?

Unfortunately we cannot accept returns unless the backdrop is damaged in transit. If you see signs of damage when you receive your backdrop, please notify us via email within 24 hours to allow us to file a claim with our shipping provider. If your backdrop is damaged, we will happily replace it with a new backdrop for no additional cost, or return your money in its entirety.

Digital backdrop sales are final and cannot be refunded.

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